Product Information

What types of products does Decor Vista offer?
We specialize in home decor items that blend style with comfort. Our collection includes accent rugs, area rugs, artificial flowers & plants, candles, decorative objects, doormats, wall art, wall shelves, and more. Each product is curated to help you create inviting and personalized living spaces.
Are your artificial plants and flowers realistic?
Yes! Our artificial plants, flowers, and wreaths are designed to mimic natural beauty with high-quality materials. They are perfect for adding a touch of greenery to your home without the maintenance.
Do you offer non-slip options for rugs and mats?
Absolutely. We offer rug grips and pads to ensure safety and stability for all your rugs and mats, including kitchen and floor mats.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
– Standard Shipping: $12.95, delivered within 10-15 days after shipping via DHL or FedEx.
– Free Shipping: For orders over $50, delivered within 15-25 days after shipping via EMS.
How long does order processing take?
Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.
Do you ship worldwide?
We ship globally but currently do not deliver to Asia and some remote areas due to logistical constraints. Please check our website or contact us to confirm delivery to your location.
What should I do if my package is damaged?
Inspect your package upon delivery. If you notice any damage, contact us within 48 hours at [email protected], and we will assist you promptly.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition. Please contact our customer service team to initiate a return.
How do I request a return or exchange?
Email us at [email protected] with your order details and reason for return. Our team will guide you through the process.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your personal and payment details are protected.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] for assistance.

General Inquiries

How can I contact Decor Vista?
Reach us via email at [email protected]. Our customer service team is here to help with any questions or concerns.
Where is Decor Vista based?
Our headquarters is located at 2161 University Street, Seattle, US 98119.

Still have questions? We’re here to help! Email us at [email protected].

Thank you for choosing Decor Vista to bring style and comfort to your home!

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