Our Commitment to Your Satisfaction
At Decor Vista, we believe your home should reflect your unique style and bring you joy. If any of our accent rugs, wall art, candles, or decorative items don’t meet your expectations, we’re here to help. Our returns and exchanges policy is designed with your convenience in mind, ensuring a seamless experience as you create your dream home.
Return & Exchange Eligibility
Return Window: 15 days from the delivery date
Condition Requirements: Items must be unused, in original packaging, and with all tags attached
Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Artificial Flowers & Plants (due to hygiene reasons)
- Candles & Home Fragrances (for safety considerations)
- Wall Decals (once applied)
- Personalized or custom-made items
- Final sale items (clearly marked at purchase)
Return Process
- Submit Return Request: Complete the return request form below and email it to our customer service team within 15 days of delivery
- Receive Authorization: We’ll review your request and send a return authorization email with instructions within 2 business days
- Package Your Item: Securely pack the item in its original packaging with all included materials
- Ship Your Return: Send the package to our returns address using a trackable shipping method
- Processing: Once received, we’ll process your return within 3-5 business days
Exchange Process
If you’d like to exchange an item for a different size, color, or product:
- Follow the same steps as the return process
- Clearly indicate in your request that you prefer an exchange
- Specify the replacement item you’d like
- We’ll ship your new item once we receive the original product
Note: Exchanges are subject to product availability
Refund Information
Refund Timeline: 5-10 business days after we receive and process your return
Refund Method: Refunds will be issued to your original payment method
Shipping Costs: Original shipping fees are non-refundable
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Return Request Form Template
Subject: Return Request – [Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Return Details:
Item(s) to Return: [Product Name and SKU if available]
Reason for Return: [Please specify – Size, Color, Changed Mind, etc.]
Preferred Resolution: â–¡ Refund â–¡ Exchange (specify replacement item: _________)
Declaration:
I confirm that the item(s) are unused, in original packaging, and with all tags attached.
Signature: [Your Name]
Date: [Date]
Need Assistance?
Our customer service team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Address: 2161 University Street, Seattle, US 98119
Response Time: We typically respond within 1-2 business days
Thank you for choosing Decor Vista to help create your beautiful home. We appreciate your trust in us and are committed to ensuring your complete satisfaction with every purchase.