Welcome to Decor Vista! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

Our Commitment: At Decor Vista, we’re dedicated to helping you create beautiful living spaces with our curated collection of home decor items. We value transparency and want to ensure you have a clear understanding of our policies and your rights as a customer.

1. Acceptance of Terms

By accessing and using the Decor Vista website (homedecor-us.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

2. User Responsibilities

2.1 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

2.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so we can complete your transactions and contact you as needed.

2.3 Prohibited Uses

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Products and Services

3.1 Product Description

We offer a carefully curated collection of home decor items including:

  • Accent Rugs and Area Rugs
  • Artificial Flowers, Plants, and Wreaths
  • Candles and Home Fragrances
  • Decorative Objects and Wall Art
  • Doormats, Floor Mats, and Kitchen Rugs
  • Wall Decor including Shelves, Tapestries, and Decals

We strive to display our products as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is out of stock after you place an order, we will notify you and provide options for substitution or cancellation.

4. Orders and Payment

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are listed in US dollars. We reserve the right to change prices for products displayed at any time without notice.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship globally, excluding some Asian regions and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.

5.3 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

6. Returns and Exchanges

6.1 Return Eligibility

We accept returns and exchanges within 15 days from the delivery date. To be eligible for return, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For safety and quality reasons, the following items cannot be returned or exchanged:

  • Artificial Flowers & Plants (due to hygiene considerations)
  • Candles & Home Fragrances (for safety reasons)
  • Wall Decals (once applied)
  • Personalized or custom-made items
  • Final sale items (clearly marked at purchase)

6.3 Return Process

To initiate a return:

  1. Submit a return request form via email to [email protected] within 15 days of delivery
  2. Receive authorization from our customer service team
  3. Securely pack the item in its original packaging
  4. Ship to our returns address using a trackable method

6.4 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or defective.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Decor Vista or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Decor Vista.

8. Limitation of Liability

Decor Vista shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the services and products offered on this site, or the performance of the services and products.

9. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Washington.

11. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

12. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Email: [email protected]
Address: 2161 University Street, Seattle, US 98119